Knowing your rights
The Code of Conduct, the Consumer Law, and what to do when something goes wrong.
ភ្នាក់ងារអន្តោប្រវេសន៍ដែលត្រូវវិន័យក្នុងឆ្នាំ 2026៖ អ្វីដែលបញ្ជី OMARA (អាជ្ញាធរត្រួតពិនិត្យ) បង្ហាញ និងអ្វីដែលត្រូវធ្វើ ប្រសិនបើនោះជាភ្នាក់ងាររបស់អ្នក
The regulator publishes every migration agent it cautions, suspends, cancels or bars. There are 121 decisions on the register and fifteen since April. Here is what each outcome does to your application, and the steps that matter in the first week.
Knowing your rightsនៅពេលភ្នាក់ងាររបស់អ្នកឈប់ឆ្លើយតប
When a migration agent goes quiet, the stress usually comes from not knowing what has happened. The application may still be moving, or it may be waiting on something.
Knowing your rightsប្តូរ migration agent កណ្តាលពាក្យសុំ
ការផ្លាស់ប្តូរ migration agent ក្នុងអំឡុងពេលរឿងទិដ្ឋាការដែលកំពុងដំណើរការ គឺអនុញ្ញាត។ ហានិភ័យសំខាន់ៗគឺជារឿងអនុវត្តជាក់ស្តែង កាលបរិច្ឆេទឆ្លើយតបមួយត្រូវបានខកខាន ការចូលប្រើឯកសារមិនច្បាស់លាស់ ឬប្រាក់ដែលកំពុងត្រូវបានកាន់ទុក។
Knowing your rightsHow to make a complaint about a migration agent
A problem with a migration agent usually starts with money, communication or missing work. The fastest way to move it forward is often to put the complaint in writing to the.
Knowing your rightsThe Code of Conduct, in plain English - what your agent owes you
The Migration Agents Code of Conduct 2021 gives you a specific, enforceable list of things a registered agent must do. Most clients have never read it. Here is what it says, in the order it happens.
Knowing your rightsអ្នកណាអាចមើលឃើញស្កេនលិខិតឆ្លងដែនរបស់អ្នក និងភស្តុតាងទំនាក់ទំនងរបស់អ្នក
When you ask for a quote or prepare a visa application, you may hand over some of your most private records. That can include a passport scan, bank statements, health.
Knowing your rightsGetting your money back: the realistic options
Paying for migration help and then feeling let down is a practical problem, especially when a lot of the service happened by phone, email or message. Getting money back is.
Knowing your rightsWhat OMARA can and cannot do about a bad agent
A bad migration agent can cost time, money and sometimes the chance to lodge on time. If the person is a registered migration agent, OMARA can investigate conduct and take.
Knowing your rightsនៅពេលមានបញ្ហាជាមួយ migration agent របស់អ្នក៖ ជម្រើសទាំងអស់ដែលអ្នកមាន
Agent not responding, money taken before an agreement, documents held hostage, a missed deadline. The complaint routes that exist, which one to use, and the rights no contract can take away from you.
Knowing your rightsYour documents are yours: getting your file back
If a professional relationship breaks down, the first practical issue is often the paperwork. Passports, police checks, translations, screenshots, forms and correspondence.
នេះជាព័ត៌មានដែលបានបោះពុម្ពផ្សាយអំពីរបៀបដែលប្រព័ន្ធដំណើរការ។ វាមិនមែនជា ជំនួយអន្តោប្រវេសន៍ (immigration assistance) ហើយក៏មិនមែនជាដំបូន្មានផ្នែកច្បាប់ទេ វាមិនអាចគិតគូរពីស្ថានភាពរបស់អ្នកបានទេ ហើយវាអាចហួសសម័យភ្លាមៗនៅពេលតារាងថ្លៃសេវា ឬបទប្បញ្ញត្តិមួយផ្លាស់ប្តូរ។ មានតែ ភ្នាក់ងារអន្តោប្រវេសន៍ដែលបានចុះបញ្ជី (registered migration agent) ឬមេធាវីអូស្ត្រាលី (Australian legal practitioner) may advise you on your own application. ពិពណ៌នាករណីរបស់អ្នក and several of them will answer in writing, for free.