Rajiv Luthra: registration cancelled by OMARA on 22 Apr 2021

What the Authority decided

---22 April 2021 ਨੂੰ, Authority ਨੇ Registered Migration Agent Rajiv Luthra (MARN: 0929019) ਦੀ ਰਜਿਸਟ੍ਰੇਸ਼ਨ ਰੱਦ ਕਰਨ ਦਾ ਫੈਸਲਾ ਕੀਤਾ, ਏਜੰਟ ਦੇ ਵਰਤਾਅ ਨਾਲ ਸੰਬੰਧਿਤ ਪੰਜ (5) ਸ਼ਿਕਾਇਤਾਂ ਦੀ ਜਾਂਚ ਤੋਂ ਬਾਅਦ।

The Authority was satisfied that the Agent breached clauses 2.1, 2.3, 2.4, 2.8, 2.9, 2.9A, 2.17, 2.18, 3.2, 5.2, 5.5, 6.1, 6.1A, 7.2, 7.4 and 7.5 of the Code of Conduct for Registered Migration Agents and was not a person of integrity nor a fit and proper person to provide immigration assistance.

The Authority was satisfied that the former agent: took on clients and accepted their money in advance but did little or no work to act on their instructions; misappropriated client monies; repeatedly failed to communicate with his clients in a timely manner; was dishonest, and avoidant towards his clients to conceal the fact that he had not undertaken work for which he had received payment; repeatedly failed to keep his clients informed of the progress of their matters; neglected his overriding duty to act in the legitimate interests of his clients which has resulted in the loss of visa opportunities and in some cases the clients having to depart Australia; and promised refunds to some clients but has taken little action to effect such refunds and attempted to mislead the Authority in the process.

An abridged version of the Authority’s decision can be accessed below. Personal details have been removed in the interests of protecting the privacy of the persons involved.

ਉੱਪਰ ਦਿੱਤਾ ਫੈਸਲੇ ਦਾ ਸਾਰ ਇਸ ਤੋਂ ਦੁਬਾਰਾ ਪ੍ਰਸਤੁਤ ਕੀਤਾ ਗਿਆ ਹੈ Authority's published record of this decision, which also carries the decision document itself. Nothing has been added to it.

What a cancellation means if this was your agent

The registration is removed. The agent's name comes off the Register of Migration Agents and they may not give immigration assistance. A cancellation is usually accompanied by a period during which the person may not be registered again.

ਇਸ ਵੇਲੇ ਤੁਹਾਡੇ ਮਾਮਲੇ 'ਤੇ ਕੋਈ ਵੀ ਕੰਮ ਨਹੀਂ ਕਰ ਰਿਹਾ। Treat this as urgent, and start with who the Department is writing to.

If this was your agent: the first week

1. Find out where your application actually is. If you have an ImmiAccount, log in. The clock does not stop because your representation did.
2. Check who the Department is writing to. A Form 956 makes an agent the authorised recipient, and correspondence sent to them is taken to have been given to you. A deadline sent to an inbox nobody reads is still a deadline.
3. Get your file. Your documents are yours and the Code requires them back — originals first. ਆਪਣੀ file ਵਾਪਸ ਕਿਵੇਂ ਲੈਣੀ ਹੈ.
4. Work out what was paid and what was done. ਵਿਸਥਾਰਵਾਰ ਇਨਵੌਇਸ ਅਤੇ ਰਸੀਦਾਂ ਮੰਗੋ ਜਿਨ੍ਹਾਂ ਦੀ Code ਮੰਗ ਕਰਦੀ ਹੈ। Routes to recover money work better started early.
5. Complain, if there is something to complain about. A published decision does not close your own file. Where to complain, and what OMARA can and cannot do.
6. Only then, find someone else. A new agent needs the file and the dates. The first five steps are what make that first conversation useful instead of exploratory.

What this decision does not mean

It is a decision about one individual on one date. Only a person can be a registered migration agent — a company cannot — so it says nothing about anyone else at the same practice. Decisions of this kind are reviewable, and bars and suspensions expire. The register ਉਹ ਥਾਂ ਹੈ ਜਿੱਥੇ ਮੌਜੂਦਾ ਸਥਿਤੀ ਦਰਜ ਹੈ।

Decision information sourced from the Office of the Migration Agents Registration Authority and used under a Creative Commons Attribution 3.0 Australia licence. VisaBid is not affiliated with OMARA or the Department of Home Affairs.